Overview


eCitizen Portal is developed by National Land Commission with financial assistance from World Back with a great hope that it will help citizens faster, reliable, convenient and transparent urban land and building/flat transactions services.

Citizens can request land and flat/building transaction, track the transaction status, submit grievance and track grievance status from anywhere.

We aim to deliver convenient and efficient services to our citizens while doing land and flat/building transactions.

Currently the portal is operational in four Gelyoung Thromde (Thimphu, Phuntsholing, Samdrupjongkhar and Gelephu), Punakha and Wangduephodrang. Eventually it will be rolled out to all Thromdes.
According to the Doing Business 2016 report, Bhutan ranks 51 among 189 countries in the ease of registering a property. On average, it takes 3 procedures and 77 days to transfer a property title in Thimphu, while in New Zealand, ranked first, registration takes 2 procedures and 1 day.

The recent achievements of National Land Commission Secretariat (NLCS) in automating the backend registration systems are not yet reflected in widespread impact and enhancement of the service experience for business and citizens for a number of reasons, including the following:
  1. The system continues to lack a citizen interface (citizen services portal), a prerequisite for good e Governance practices;
  2. The multiple software systems developed so far remain disjointed and therefore difficult for evaluators to access and assess;
  3. Policies and action plans at Thimphu Thromde (the citizen-facing component of the services) are not consistently enacted;
  4. A comprehensive framework for ensuring end-to-end online service delivery is not yet in place.

NLCS is scaling up its ICT-based governance process reengineering with an aim of making Bhutan one of the leading countries in terms of delivery of services related to online property transfers. In particular, the development and deployment of a citizen services delivery portal will enable citizens and businesses to electronically transfer a property title using either the web site or a mobile application. The improved system will include the following:

  1. Fully operational eSakor in Thimphu with bug fixing and addition of new modules.
  2. Integration of the cadastral geodatabase with eSakor.
  3. Development and deployment of citizen-engagement and grievance-redress modules, fully integrated with the workflow of Thimphu Thromde as well as of the National Land Commission Secretariat (NLCS).
  4. Enhanced capability in urban eSakor to allow flat, apartment, and strata transactions.

Based on above reason NLCS and Thimphu Thromde with support from World Bank has come up with FRS documents. The Athang ICT has developed the system.