Most Recent Feedbacks and InQuries

Grievance no. 16120001
Yeshey Dorji
To: Infrastructure Related
Responded 2016-12-05 14:30:21
Dear Sir/Madam,Greetings from Thimphu!I am registered with eCitizen platform and whenever I apply for transaction, there is no details/lists under Village Throm. In search tab also, we cannot add our Village Throm.
Infrastructure Related
2016-12-05 17:13:37
Dear Sir, Greetings! First of all, have you registered into the portal. If yes after you login when you apply for transaction, select transaction type, select thromde and the thromde village. If you donot select thromde then thromde villages under the thromde will not load. Thank you
Grievance no. 16120002
Ugyen Phuntsho
To: Infrastructure Related
Responded 2016-12-10 21:29:07
Sir/Madam,i would like to inform that we have excess land i,e above 25acres land with our family under same household although land are registered in the name of two owners. At present some of our family members got their census transferred after allotment of new gung at the Dzongkhag level, but we couldn't update census record at the Dzongkhag land record since the Dzongkhag told us to that it has to be updated with the national land commission at Thimphu. So in this regard to which division do we need to follow up in order to update our transferred census.
Infrastructure Related
2016-12-12 12:31:39
Dear Sir, You can get the census transferred details from ministry of home and approach our office. You can visit Rural Land Division or Urban Land Division and request them to update the census details. Probably they will send you to ICT section of NLCS to update the records here. If you come directly to ICT we cannot do that without approval from Land Admin. & Management Dept. But once you go to either of the division and they will send with approval for updating. If you have further inquires you may contact us at 329264. Thank you
Grievance no. 16120003
Tshering Zam
To: Registration Related
No Response 2016-12-13 13:37:39
Sir/Madam,I have submitted for land transaction on 8th November 2016. My  Transaction No. is 14160012. I would appreciate if you could expedite the process.Thank YouTshering ZamApplicant17884141
Grievance no. 16120004
Tshering Zam
To: Registration Related
No Response 2016-12-14 13:06:42
Sir,I would like to submit my honest feedback with regard to the online application system for land transaction. My initial application was submitted online on 24th October 2016. I have been following up with the Thromde on the status of my application but the Thromde officials told me they were not given user name and password to access the system. I waited until 8th November 2016 i.e. when my application was rejected. I had resubmitted by application on the same day and it was accepted through the online system. As per land act the cooling period was 30 days which in my case ceases on 8th December 2016. However, upon following up with the Thromde, they told me to follow-up with NLCS. I did make an inquiry over Phone to NLCS, but i am told that the officials were yet to receive training and their user name plus password. It is to be noted that firstly, the very objective of making it online is to avoid citizens running from offices to offices. If I were to follow-up in person as advised by Thromde officials, the very purpose of making it online is defeated. Secondly, Prior to implementing the system, the officials should have been trained so that no process is delayed once commissioned. I don't know how long it will take to train the people and start the service delivery to its citizens.Honestly submittedGyem DorjiMy application ID 14160012Thimphu
Grievance no. 16120005
Karma Tenzin
To: Infrastructure Related
Responded 2016-12-24 12:58:47
Despite having got the user name and the password and upon filling up as required by yous system, it does not get opened. There is either problem with the username or the password. There is a need to rectify
Infrastructure Related
2016-12-26 11:26:10
Called the citizen and it worked.
Grievance no. 17010001
Sithel Dolma
To: Registration Related
Responded 2017-01-26 14:20:13
Password has not been sent to the email provided. It has already been a day since i registered
Registration Related
2017-01-27 20:59:10
Dear Madam, It seems you have logged into the system once. If you still have problems please let us know or mail at Thank You.
Grievance no. 17020001
Dewas Biswa
To: Thram Related
Responded 2017-02-02 16:47:23
When will the new thram for Samtse Dzongkhag will come. And for time being what should we do to in case of buying land and its ownership
Thram Related
2017-02-03 09:59:11
We don't know when the Thram will be released, for buying of land and its ownership, you can make strong agreement and keep it la... Change of ownership can be done after owner get the lagthram...
Grievance no. 17020002
Jamyang Tenzin
To: Thram Related
Responded 2017-02-04 18:25:16
Can we check our land status from the given site. If so, kindly looked into my thram no plot no 195 of mongar throm and village mongar. My house no is ja-9-578Thanks
Thram Related
2017-02-06 09:21:05
No no, its only for Thimphu Thromde.. Sorry
Grievance no. 17030001
Ugyen Jamtsho
To: Registration Related
No Response 2017-03-13 15:06:08
As I had been registered my 4th son birth registration at decheling geog passed 2years back and still i didnt get the registration certificate from the Geog as i had been also inquired at pemagatshel Dzongkhag too and so do let me know from the reliable sourses please.
Grievance no. 17030002
Yeshey Dema
To: Infrastructure Related
Responded 2017-03-21 15:19:02
Hi There,I am not sure if its a grievance of sort, but could you introduce email-alert system so that applicants will be alerted each time there is a progress/notification on the applications? We do have this with someother sites,which is why I thought it would be great to have one here.Only a suggestion.thanks
Infrastructure Related
2017-03-22 12:42:16
Dear Madam, Thank you for the suggestion. If you are applying transaction application you can check the status of your transaction and activites carried out by each officials on the transaction application once you logged into the system. Actually we have made a SMS notification for status change of the transaction application, sending account information and password reset details. As of now we are facing some technical problems but it will be up soon. Thank You
Grievance no. 17030003
Chador Wangdi
To: Registration Related
Responded 2017-03-22 17:51:53
Sir, I tried registering myself for land transaction. I provided all the required information and clicked Register button. The system took me to a log in page. I did not receive any password not the sms. I tried registering again, the system says the CID number is already in use. So, what should I do? Somebody, pl, advise.RegardsChador
Registration Related
2017-03-23 11:14:45
Dear Sir, Sorry for the inconvenience caused. Your password has been set to your mobile number and if you face further difficulties please contact us. Thank You.
Grievance no. 17030004
Tenzin Dorji
To: Infrastructure Related
No Response 2017-03-29 11:20:00
Dear sir or madamif i propose for land kidu in my fathers name what are the procedure or the channel i should follow.or which office should i route through.thanks
Grievance no. 17040001
To: Lagthram Related
Responded 2017-04-03 18:44:52
My transaction reference No. is 14160073. I see that my transaction is rejected since 17 March 2017 by the Mapper for want of some clarifications. I am not able to know whether there is something that I should do or if the issues will be resolved by other relevant offices within the Thromde. Please advise. It's been quite some time since I applied for the transaction
Lagthram Related
2017-04-04 10:42:00
Dear Sir, Actually there is no problem in your transaction. The extra plot is deleted and highlighted but the official verifying the map didn't knew. Anyway the admin of the system talked to the official verifying the map. Thank You.
Grievance no. 17040002
Chador Wangdi
To: Registration Related
Responded 2017-04-04 18:12:51
I submitted one application about 2 weeks ago regarding ownership transfer. I am checking on the status of my application may be for about 8 to 9 time now. And looks like no one has even looked at it. Is this system operational in the first place? just trying to confirm!!!
Registration Related
2017-04-05 15:16:49
Dear Sir, The system is operational and the admin of the system would like to request you to contact the officials in thromde office from the contact details given in this portal. Thank You.
Grievance no. 17040003
Bhanu Bhakta Acharya
To: Registration Related
Responded 2017-04-07 10:48:14
i have submitted the transaction of flat sold located at taba ,i have been asked to keep on login this page frequently for all updates/ three months back the notification remains unchanged. all documents verified
Registration Related
2017-04-10 13:58:41
Please track you transaction status from the portal and if it is still in Thromde you may follow-up with the Thromde Land Section. We cannot give a specific answer since you haven't mentioned anything about transaction application number. All the contact details are available in the portal.
Grievance no. 17040004
Dorji Wangdi
To: System Related
Responded 2017-04-07 18:44:59
I on behalf of Thimphu Thromde, Land Record Section would like to apologize general public (applicants) for land & flat(s) transaction that we could NOT take any actions due to system failure since dated 05/04/2017 to 07/04/2017. With much regrets
System Related
2017-04-10 14:01:48
Dear Sir, We would like to apologize for the inconvenience caused. Actually there was no major issues in the system. The small issues are fixed and if you are still facing problem please contact the ICT Division. All contact details are available in the portal.
Grievance no. 17040005
Chozang Lhamo
To: Registration Related
Responded 2017-04-20 00:06:59
I have registered successfully but not received any password.I want to proceed a flat transaction . Pls look into.
Registration Related
2017-04-20 10:37:14
Dear Madam, Your problem has been resolved. The citizen has been informed through email as well as call.
Grievance no. 17040006
Tenzin Jamtsho
To: System Related
Responded 2017-04-21 14:06:52
I have registered successfully but not received account password
System Related
2017-04-21 16:17:47
Dear Sir, We have resolved your issue. Please check your email. Thank You
Grievance no. 17040007
MPS Broker Service
To: Thram Related
Responded 2017-04-28 22:36:42
got problem in Thram section
Thram Related
2017-05-01 15:35:42
There is no specific issue mentioned in the grievance and the officials (System Admin) tried to call the citizen several times but no response. If you are still facing the issue please contact the officials in Thimphu Thromde or NLCS. All the contact details are available from the portal itself.
Grievance no. 17050001
To: Infrastructure Related
Responded 2017-05-03 14:35:29
where can i get the Building Occupancy Certificate
Infrastructure Related
2017-05-03 16:47:15
Please contact the Thromde Development Control Division (DCD) or contact the concerned officials from the contact list available in the portal. Or you can also visit Thank You.
Grievance no. 17050002
Kinzang Selden
To: Registration Related
Responded 2017-05-12 10:22:05
Dear Sir/MadamI would like to inform you that i have processed the e-land transaction quite a long time back but there is no confirmation until now.Therefore,please assist and let me know should there be any missing documents i need to submit.
Registration Related
2017-05-15 10:47:00
Dear Madam, Once you login to the system everything happening on your transaction application will be notified to you in the notification corner. You can also check the activity logs in your transaction application summary. If you have any issues you may call 329264 for further issues. Thank You.
Grievance no. 17050003
Nob Tshering
To: Thram Related
Responded 2017-05-15 17:18:59
i have a land and house to be transferred. from where i have to start? from the transactions.
Thram Related
2017-05-16 16:06:05
Dear Sir, Have you registered in the system? First you have to register in this system and once you login you can apply transaction application, fill up all forms (Eg: who is transferor and who is transferee) and attach all supporting documents which will be listed by the system according to your transaction type. Once all the formalities are completed you can submit the transaction application. Anything happening on your transaction application will be notified to you in this system. Thank You.
Grievance no. 17050004
Yeshey Dema
To: Registration Related
Responded 2017-05-25 06:30:09
Dear Sir,This is with reference to transaction ID 14170051 . While the status of it have been upgraded to 'MAP VERIFIED' I would like to know if I may walk in to pay the necessary taxes and obtain the new lagthram la?Thanks Yeshey
Registration Related
2017-05-29 10:18:13
Dear Madam, We tried to call you but it seems that you have given an invalid number. Anyway, if your transaction status says Map Verified then you need to wait till it says approved. Once approved you will be notified in the system on paying taxes and collecting lagthram. Thank you.
Grievance no. 17050005
Tashi Wangchuk
To: System Related
Responded 2017-05-25 19:42:31
I'm unable to fill in the transaction details because the thram number that i type is not found
System Related
2017-05-29 10:21:02
Dear Sir, Your thram number is correct as per our record and based on the call we made to you verifying the thram holder information. Thank You
Grievance no. 17060001
Dorji Dema
To: System Related
Responded 2017-06-08 12:11:59
What are some of the the attachments required for the transaction of changing the ownership of land which is actually a joint ownership. I was confused when it asked about the mortgage declaration form since I dint from where I should obtain it since the mentioned land has been not yet mortgaged with any of the financial institutions.Plz help me out
System Related
2017-06-08 22:54:07
Dear Madam. The attachments required are listed but it would be better for you to once consult the Thromde office or NLCS Urban Land Division. All the contact details are listed in the portal itself. The mortgage declaration form is in the system it self in overview of the transaction (Upper side, click the link that says Mortgage Declaration Form and system will generate the form for you to print or download). You may call the ICT Division if you can't find it. Thank You
Grievance no. 17060002
Yeshey Dema
To: System Related
Responded 2017-06-14 07:30:09
Hi Sir,just to bring to your notice that the following email id listing on your contact list on this website is invalid:
System Related
2017-06-17 23:20:42
Dear Madam, Thank you for the notice. We have corrected the email.
Grievance no. 17060003
To: System Related
Responded 2017-06-22 15:22:23
My application was rejected stating that i've submit the wrong deceleration form. Accordingly, as instructed i tried to upload but i could not see any option on the page to upload the same. kindly advice.Respectfully submitted.
System Related
2017-06-23 17:50:19
Dear Sir/Madam. In the overview of your transaction application there will be one link "Attach Files". You can upload by clicking the link. If still not resolved please contact 329264. Thank You
Grievance no. 17060004
Kedar Nath Mishra
To: Registration Related
Responded 2017-06-26 17:03:28
Gup told me that after registration of my child name, message will come to my mobile no, but till date i didn't get any massage of confirmation for enrollment of my child scenes. without knowing his allotted CID No, it is not possible to check from g2c portal, kindly advice me the way to check his enrollment in senses. matter most urgent, my son is born on 25th July 2016.
Registration Related
2017-07-10 11:28:36
Dear Sir, This is not related to this system. Thank You
Grievance no. 17070001
Samten Jamtsho
To: Thram Related
Responded 2017-07-05 13:00:47
I am trying to change ownership type from Individual Person to "Joint Owners". While filling up the online form, I get a error message, Thram number '5569' does not exist in Database. This worries me a bit. The above Thram is under Thimphu Thromde at Dechencholing village. Kindly advise me how to proceed further...
Thram Related
2017-07-05 15:20:54
Dear Sir, Sorry for the inconvenience caused. Your thram details has been updated. Thank You.
Grievance no. 17070002
Deki Wangmo
To: System Related
Responded 2017-07-05 16:20:27
dear sir/madamunder thromde/village menu in ecitizen portal, wen we put eg like : babesa as shown in yr guide its not accepting by yr system..please help... or whom should i contact for such issues
System Related
2017-07-10 11:31:06
Dear Madam, We tried to call you to sole your issues but couldn't connect to your number. Please call in 329264. Thank You.
Grievance no. 17070003
Samten Jamtsho
To: Lagthram Related
Responded 2017-07-06 09:53:20
I am planning to change ownership type from individual to Joint Owner with my spouse. Kindly advise me on how to process online. And, Is there any applicable fee/s/charges we have to pay for change of ownership type? What are the documents we have to submit online ?Looking forward hearing soon Best Regards
Lagthram Related
2017-07-06 10:19:34
Dear Sir/Madam, please kindly contact Thimphu Thromde official for the documents required. For online process, please go to this web:
Grievance no. 17070004
Samten Jamtsho
To: Lagthram Related
Responded 2017-07-06 10:27:07
Is there any charges/fee for changing ownership type from Individual to Joint Owners- with my spouse?
Lagthram Related
2017-07-06 10:39:22
Please confirm with Thromde la...
Grievance no. 17070005
Kunzang Wangmo
To: System Related
Responded 2017-07-06 12:43:39
The land line in Thimphu Thromdey and NLC, 336736 and 339699 respectively are not responding the call made on 6 July 2017 @ 12:37 pm. I wanted to inquire about the field in the system and what data should be punched. The guide wasn't of much help to me.
System Related
2017-07-10 11:31:57
Dear Madam, As talked over the phone your issue has been resolved. Thank You
Grievance no. 17070006
Chimi Dema
To: Registration Related
Responded 2017-07-08 14:46:12
My transaction was rejected owing to the reason that there is no NOC from some members of the family and also there is no mortgage declaration form attached. Regarding the mortgage declaration form it was already submitted to you office on 19th May along with other original documents. For the NOC I got it ready and tried to upload in your system but to no avail. Kindly suggest what is to be done. Should I bring it to your office personally?
Registration Related
2017-07-10 11:33:24
Dear Madam, As communicated over the phone please follow up with Thimphu Thromde or if you are still facing the issues please call 329264 or drop mail to Thank You
Grievance no. 17070007
Sonam Yangki
To: Registration Related
Responded 2017-07-13 14:11:21
sir, I would like to bring to your notice that Mrs Sonam Yangki is the transferer and not transfree. I have already filled in the form provided in the transaction. Transferer is Mrs Sonam YangkiTransferee is Mr Wangchen
Registration Related
2017-07-14 11:02:46
Dear Madam, Without any information on your transaction application we can't do anything. Please provide some information (Like transaction ID) to help you. Thank You.
Grievance no. 17070008
To: Registration Related
Responded 2017-07-13 14:30:52
Sir,In the column of Transferor, Transferee and other information provided by you, i have correctly entered everything.Transferor is Mrs Sonam Yangki( the owner)Transferee is Mr Wangchen( the recipient) As per my understanding, Transferor means one who is transferring the ownership to others and transferee means one to whom a property interest is conveyed. Please do the needful as soon as possible as it is taking months and months and in fact it is construed to be a harassment.
Registration Related
2017-07-14 11:07:05
Dear Sir, Without any information on your transaction application we can't do anything. Please provide some information (Like transaction ID) to help you. If you are still facing issues please call us at 329264. Thank You.
Grievance no. 17070009
Tshering Mo
To: Lagthram Related
Responded 2017-07-17 12:46:19
Respected Sir/madam,its related with the proceedings of applying for Joint-Lagthram and so if have to have own lagthram we have to have 23 decimal in one plot and right now we had only 20 decimal, that's why we have to have joint-lagthram and i do not know how to go with proceedings. If sir/madam could help with the proceedings i would be very grateful for that.
Lagthram Related
2017-07-17 13:06:39
Dear Madam, As suggested over the phone on 17/7/2017, please process further and if you face any issues please feel free to contact us during office hours at 329264. Thank You.
Grievance no. 17070010
Dal Bdr Chhetri
To: Registration Related
Responded 2017-07-21 15:30:23
Sir, I have applied for land registration on March 2017 through Gelephu Thromde and I am still waiting for my new Lagthram la but not processed yet.Transaction ID 211700027 purchased fro Ganga Maya Suberi of Samdrupling Gelephu Throm Lap 2.Thanks
Registration Related
2017-07-24 10:09:58
Dear Sir, We have checked your transaction status and it is approved. You may contact the concerned Thromde or Urban Land Division, Region II in NLCS head quarter office about your Lagthram. Thank You.
Grievance no. 17080001
Tandin Om
To: Thram Related
Responded 2017-08-02 16:24:05
Dear sir/madam,i have been trying to apply for a transaction for the change of ownership from my aunt to me but in the transaction detail column the thram no that i enter is not accepted saying that "no match has been found".i have entered the thram nos that is there in the lagthram. since my thram number is not being accepted i cannot proceed with the transaction so i would be grateful if sir /madam could give me the solution for this problem.My transaction number is 14170675.thank you
Thram Related
2017-08-03 09:50:20
Dear Madam, Without the thram number we cannot check why it is not accepting. We tried calling you several times but you were not responding. Please contact 329264 during office ours or write to with your thram details. Thank You.
Grievance no. 17080002
Singay Dukpa
To: Registration Related
Responded 2017-08-04 09:32:40
I have flat transaction of Phuentsholing Thromdey and have following queries to offer.1.When I selected Chukha Dzongkhag, in English is Chukha but in Dzongkha it is shown as Bumthang.I tried to contact Thimphu Thromdey fixed number, but no response.
Registration Related
2017-08-04 12:36:44
Dear Sir, Thank you for the feedback. The issue has been fixed and for your transaction please select Thromde as Phuntsholing and Thromde Village also as Phuntsholing. Thank You.
Grievance no. 17080003
Sonam Wangdi
To: Lagthram Related
Responded 2017-08-05 07:41:46
Can we apply for Gewog land transactions?
Lagthram Related
2017-08-07 09:36:51
Dear sir/madam... this system is only for the Urban area where till date its operation only in Thimphu, Phuntsholing, Khuruthang and Bajo Thromde... Please contact the respective Dzongkhag for the gewog transaction la...
Grievance no. 17080004
Bikash Rai
To: Map Related
Responded 2017-08-05 17:54:50
Sir/Madam,Can i view the map of my plots in my Tharm la.
Map Related
2017-08-07 13:45:14
Dear Sir, As of now you cannot view the maps in this portal. Thank You.
Grievance no. 17080005
Sangay Tshewang
To: Registration Related
Responded 2017-08-06 08:30:01
Do i have to submit detail of the land? If yes, where should i need to write?
Registration Related
2017-08-07 13:55:17
Dear Sir, Yes you have to submit your land details. First you have to enter thram number in the Transferor and Transferee section. Next you have to submit transaction details where you have to select the thram you have already enter and the plots under the thram will be fetched automatically. Then you can check the plot which you want to do transaction, enter the area and use remarks to convey what you are trying to do. Thank You.
Grievance no. 17080006
Sangay Tshewang
To: Thram Related
Responded 2017-08-06 08:40:54
my transaction is still pending, what is the problem?
Thram Related
2017-08-07 09:33:59
Dear sir/madam, what is your transaction number? Where is pending, NLCS or Thromde... Please contact and do the necessary clarification...
Grievance no. 17080007
Phurpa Wangchuk
To: System Related
Responded 2017-08-07 18:12:55
I registered and got credentials in the mobile, But it failed to login with the SMS details. Can you please check and revert me to login.
System Related
2017-08-08 10:41:17
Dear Sir, Your issue has been resolved and the details has been sent to your official email. Please check and let us know if you face further issues. Thank You.
Grievance no. 17080008
Sangay Tenzin
To: Registration Related
Responded 2017-08-07 21:50:07
Sir/Madam,Can i do land transaction for rural area. I want to sell my plot at Zomlithang, Gelephu?
Registration Related
2017-08-08 10:42:31
Dear Sir, As of now the portal is for urban land transaction only. And all thromdes are yet to be integrated. For rural you can process from your respective gewog. Thank You.
Grievance no. 17080009
Tshering Mo
To: Lagthram Related
Responded 2017-08-08 13:40:43
i have received message regarding Land transaction no. 14170597 of Tshering Mo is verified and accepted and therefore asked to pay the registration fee in revenue section. So my doubt is where i need to pay registration fee; in DRC at RRCO or in revenue section at thromdue office la.
Lagthram Related
2017-08-08 14:38:05
Dear Sir/Madam... You have to pay fee in Revenue Section at Thromde office and have to submit your original documents to Land Management Section, Thimphu Thromde.
Grievance no. 17080010
Ugyen Mama Dorji
To: System Related
Responded 2017-08-11 13:10:29
my email address and pass word is not working. can you updated and re-issue a new pass word please
System Related
2017-08-11 14:57:32
Dear Sir, Please check you email ID. The email ID you have entered during registration. Thank You.
Grievance no. 17080010
Dal Bdr Chhetri
To: Thram Related
No Response 2017-08-14 14:32:35
Sir,This is with regard to my Thram la. Last time I got response your side stating that my transaction Id 211700027 has been approved but till now I am not able to get my thram from Gelephu Thromde despite several visits la.Your intervention in this matter will be highly solicited. If its sent from there, kindly mention the dispatch date to enable me to follow up with linked agencies.Thanks and sorry to bother you time and again.Thanks
Grievance no. 17080010
Yonten Gyamtsho
To: Thram Related
Responded 2017-08-17 13:17:18
Can I view online whether my land tax payment is up to date or not?
Thram Related
2017-08-22 10:31:46
Dear Sir, As of now you cannot view the tax details. NLCS is planning for incorporation of land tax payment through the system. But it may take some time. Thank You.
Grievance no. 17080010
To: Lagthram Related
Responded 2017-08-22 11:31:08
Dear Sir/Madam,I wish to inquire about the tracking of my land transaction.I have routed through Gewog and it is under rural juridiction .I got the transaction no of 9 digits and while punching in e-citizen portal it is asking 8 digits.Please advice me,whether we can actually track the status.Thanking youRegards,Chencho
Lagthram Related
2017-08-22 11:42:51
Dear Sir, The status of your transaction as shared in phone is verified. Thank You.
Grievance no. 17080010
Karma Sonam
To: System Related
Responded 2017-08-23 17:21:30
I cannot enter transferor and transferee information.
System Related
2017-08-24 16:09:21
Dear Sir, As talked over phone, you may try doing in your desktop or laptop and if you still face the issue please let us know. Thank You.
Grievance no. 17080010
Sangay Tshewang
To: Registration Related
Responded 2017-08-24 15:06:11
As per the information given in the forum, if the ownership is individual we don`t have to submit NOC from the family & the other clearance if the land is not mortgage in different Banks. so therefore, i don`t know what is the reason to reject the transaction. if you could drop the reasons for rejecting the transaction in the mail, it will be clear for me.thanks.
Registration Related
2017-08-30 09:49:48
Dear Sir, As talked over phone hope your issue is resolved. Thank You.
Grievance no. 17090001
Ramesh Monger
To: Lagthram Related
Responded 2017-09-01 14:01:00
Sir/Ma'am,Last year I brought a land in Samtse district and we decided to complete the transaction process once they get the new Lag thram which was suppose to be this year. Today I inquired him and he says he haven't received the lag thram yet. I am bit curious as I heard that people living around the area where I have brought the land have already received their new Lag thram. Therefore I would like to request Sir/Ma'am to kindly crosscheck and let me know la. Followings are the details of the land owner. Name: Budhi Man Rai CID: 11204000390 Thram: 114Thank you
Lagthram Related
2017-09-01 17:27:17
Dear Sir, As talked over phone there is excess in the owners land and the lagthram was not issued. Please contact the number sent in email for further details. Thank You.
Grievance no. 17090002
Sangay Wangmo
To: Registration Related
Responded 2017-09-02 13:07:40
sir, how to add and upload transaction detail as it says failed to update ... please help
Registration Related
2017-09-04 10:59:09
Dear Madam, Please check the file size and we recommend you to upload files in PDF format. The allowed size is 2MB. The files cannot be uploaded If the file size is more than 2MB. Thank You.
Grievance no. 17090003
Norbu Wangdi
To: Registration Related
Responded 2017-09-18 15:20:22
I need conformation for my online registration till now i am waiting here for conformation la
Registration Related
2017-09-19 09:39:09
Dear Sir, As talked over phone please login and check the transaction status. You will also be notified through SMS. Thank You.
Grievance no. 17090004
Norbu Wangdi
To: Registration Related
Responded 2017-09-18 15:26:06
Dear Sir or Madam,How long it will take for conformation for online registration
Registration Related
2017-09-19 09:39:15
Dear Sir, As talked over phone please login and check the transaction status. You will also be notified through SMS. Thank You.
Grievance no. 17090006
Pemba Tshering
To: Thram Related
Responded 2017-09-27 21:20:07
Actually my Thram no. is 59 but in my citizenship status it is given as 58. I didn't get the original thram.
Thram Related
2017-09-28 15:09:51
Dear Sir, We couldn't resolve your issue. Please contact Thimphu Land Office or Rural Land Division, NLCS. Thank You.
Grievance no. 17100001
Namgay Wangchuk
To: Lagthram Related
Responded 2017-10-03 21:19:40
How do I apply new lagthram, I have lost original Lag thram of my plot at nganglam.
Lagthram Related
2017-10-04 10:44:24
Dear Sir, You have to write a letter to your dzongkhag through gewog for new lagthram. Thank You.
Grievance no. 17100002
Tashi Peldon
To: Lagthram Related
Responded 2017-10-05 16:15:03
Dear Sir/Madam, I am not sure if my feedback would fall under that drop down category that i just chose. Anyway, my feedback relates to ownership title and the requirement for NOC from the family members under the same census. 1. I feel NLCS should do away with NOC requirement, especially when the land is registered as individually owned. This is a big nuisance, particularly when there are differences among the family members. Since the ownership type is Individual, it makes no sense to again seek NOC from the members. 2. While we have noticed that services at the NLCS HQ has improved tremendously in terms of assisting people with information, land transfer processing and other related services, the same cannot be said for the Land Record Officials serving in the Dzongkhags. A training on positive attitude and developing a sense of responsibility among the officers would help NLCS fulfill its vision, mission and objectives to the fullest. It is very difficult for lay people to easily get their work done when the officials act as though they are doing a big favour when they are actually required to do their duties. Please treat this as a constructive feedback. Thank you.
Lagthram Related
2017-10-16 11:06:45
Dear Madam, As of now if the ownership type of the land/thram is individual, you don't have to submit the family NOC and family tree. It is required only when the ownership type of your thram is family. Thank you for your honest feedback and we are taking note of it. Thank You
Grievance no. 17100003
Tashi Phuntsho
To: Infrastructure Related
Responded 2017-10-10 21:36:35
Sir/ma'am, I have registered here and i got login id and password la, But i should be doing after this la....and even i have applied for land transaction too and i got transition id too la....and when i visit Thromdoe with transition id, they said that they haven't got any online email....what should i do la....Thank u la.
Infrastructure Related
2017-10-16 11:46:12
Dear Sir, Your transaction is not yet submitted to Thromde Office. Please fill up all the online LT forms, transaction details from, valuation and conveyance from, upload supporting documents and submit to Thromde for further processing. Thank You.
Grievance no. 17100004
Tenzin Wangyal
To: System Related
Responded 2017-10-12 10:55:03
my father recently passed away and i started the procedure of ownership transfer in this website. Since his name and id card had been removed from the census, the first page says his details doesnt exists in the database. thus the thram nos and other details are not matching or accepted in the system. i visited thrompon office and from there i was sent to ITC section of land commission head office at kawajangsa. i have met a person in ITC section and i was told this is the first complain they are facing and i was told they wil solve this problem soon. i was glad and waiting for the solution. yet i thought to post it here again so that other public members who faced the same problem wil get some ideas and dont have to visit office personally and at the same time the officials responsible for this would solve this problem sooner. thank you,
System Related
2017-10-16 11:57:27
Dear Sir, We have sent an email to Please check your mail. Thank You.
Grievance no. 17100005
Samten Jamtsho
To: Lagthram Related
Responded 2017-10-13 22:49:34
I have submitted an application for change of ownership type in 1st week of July, 2017. I was notified through e-citizen that application was received and to be notified whether application is accepted or not. However, I have not received any information so far. What should I be doing? please advise....
Lagthram Related
2017-10-16 11:52:18
Dear Sir, As talked over phone your transaction is received at Thromde. Please contact Thimphu Thromde Land Office for further details. The contact details are available in the portal. Thank You.
Grievance no. 17100006
Jigme Thinley
To: Thram Related
Responded 2017-10-25 13:11:41
Hi, I have purchased a ground floor apartment and in the agreement with the seller it is mentioned that the ground floor purchaser would own one store, one parking area and the empty space towards the right and left side of the building since the ground floor does not have any balcony. Will the Thram issued contain all the details above. Thank you
Thram Related
2017-10-26 17:00:03
Dear Sir, In Thram only the floor or apartment information will be there. It does not contain any information on the empty spaces. Thank You.
Grievance no. 17110001
To: Registration Related
Responded 2017-11-05 15:39:23
Sir/Madam, I couldn't find the checklist of documents to be attached when you apply for land sale transaction.
Registration Related
2017-11-21 10:16:47
Dear Sir/Madam, The list of documents to be attached with every transaction type is listed at the bottom of the transaction application overview. Thank You.
Grievance no. 17110002
Yeshey Dorjee
To: System Related
Responded 2017-11-11 08:48:16
i am unable to upload the transaction details for land transactions. it just says "failed to upload details" and does not specify what has exactly gone wrong.Please let me know where I have gone wrong.
System Related
2017-11-21 10:18:15
Dear Sir, Please check your file size. The system only excepts file size of 2MB. And also please check the format of your files. The recommended file type and allowed file types are listed in the form where you upload files. Thank You.
Grievance no. 17110003
Late Tshering Lhamo
To: Thram Related
Responded 2017-11-18 11:33:56
We have submitted our land ownership transfer application to Wangchang Gewog and is beeing forwarder to Paro Dzongkha and Paro Dzongkha has forwarded to your head office a one and half month passed,tell date we have not yet heard any action taken from your end,kindly let us know the status. our details as follows:Transferr thram from Late Tshering Lhamo(Mother) ID card No: 10811001390 to her daughter Chimi Dema ID card no.10811001391 our Thram No is 171
Thram Related
2017-11-21 10:23:14
Dear Madam, Your transaction is still in Dzongkhag and this is your transaction number 010170010. Please follow up in Paro Dzongkhag. Thank You.
Grievance no. 17110004
Norbu Wangdi
To: Registration Related
Responded 2017-11-20 15:59:27
Dear sir/madam, I have registered online for land survey to get my Lagthram on 15-09-2017 and submitted the original documents at your good office on 12-09-2017. Still there is no response from your end. If in case there arises a problem between trans-free and transferor, hope it will be solved amicably with your justice.
Registration Related
2017-11-21 10:25:30
Dear Sir, Without any information on your thram and transaction numbers we cannot check anything from the system. If you have applied online you can view everything online what is happening with your transaction. Please call 329264 if you require any clarifications. Thank You.
Grievance no. 17110005
Tshering Duba
To: Registration Related
Responded 2017-11-23 10:16:58
are we able to create new transaction on same CID once the previous transaction is aborted ..........?
Registration Related
2017-11-23 10:55:08
Dear Sir, You can only create one account with a CID. But you can apply any number of transaction on a CID if the CID holder is not transferor. if the CID of a thram holder is entered as transaction party you cannot enter the details in another transaction application until you abort that transaction. If you are not clear please feel free to call at 329264 during office hours. Thank You.
Grievance no. 17120001
Gyem Thinley
To: Registration Related
Responded 2017-12-02 04:08:29
Sir/Madam, I have 19 decimals of wetland bought in my name and I wanted it to convert it into dry land to build a house. I was told if I don't have any land in name I can process for conversion. What is the process?
Registration Related
2017-12-07 09:31:05
Dear Sir, First of all sorry for late reply. The process for conversion of wet land to dry land (chhuzhing to khamzhing) is as follow. First fill up the Land Conversion form and submit to Gewog. Gewog will send the form and other documents to Dzongkhag. From Dzongkhag the application (From and other documents) will be sent to Ministry of Agriculture and Forest (MoAF). Then MoAF and NLCS will do a joint verification of your land. The verification report will be checked by MoAF and will be Approved or Rejected base on the verification report by NLCS and MOAF. Thank You.
Grievance no. 17120002
Namgay Phuntsho
To: Thram Related
Responded 2017-12-13 12:28:37
Helo la .....I have been trying to transfer mothithang building flat lag thram la ..I have submitted my application and documents online and it's been more than two weeks la ...I was wondering how long does it take to transfer lag thram online la?????
Thram Related
2017-12-13 13:57:29
Dear Sir, after you submit your application the dealing officer of Thimphu Thromde will receive and accept your request in which you have to submit the original documents there. After that your application will there in Thromde office for 30days (Cooling Period) where they will do internal process. After that they will forward to NLCS in which the transaction will be approved within about 10-15days if all the required documents are attached la... Thank You